Shipping & Returns

Details on order processing, delivery timelines, returns, and exchanges for ACFA Creative House.

Shipping Policy

Processing time: Orders typically ship within 3–5 business days.
Carriers: We ship via USPS, UPS, or other reliable services depending on destination.
Delivery times: Standard shipping usually arrives within 5–10 business days (domestic); international times vary.
Tracking: A tracking number will be provided once your order ships.
Delays: We are not responsible for delays outside our control (e.g., customs, weather, carrier disruptions).

Eligibility: Returns are accepted within 14 days of delivery for items in original condition.
Exclusions: Final sale, personalized, or digital items are non-returnable unless defective.
Process: Contact us via the Contact page to request a return authorization before sending items back.
Refunds: Issued to the original payment method once the item is received and inspected.
Shipping costs: Original shipping fees are non-refundable. Return shipping is the buyer’s responsibility unless the item arrived damaged or incorrect.